IT Support Analyst I
Job Reference 1191228 Location Rodeo, California, United States Industry Oil & Gas - Downstream Function IT & Telecoms Job Type Contract Date Added July 6, 2023 Our major client is seeking an IT Support Analyst I to work within their facilities located in Rodeo, CA for a 6-month assignment.
The IT Support Analyst will provide technical support to business users at the refinery, midstream, and other offices in the San Francisco support area.
This is an entry level desktop support position that will be responsible for troubleshooting, managing, monitoring, and providing hands on support for desktop computers, iPad and iPhones, and assisting users with common office applications.
The role will report to the San Francisco IT Area Lead and will participate in corporate technical knowledge sharing/best practice network teams.
Responsibilities:
oProviding reliable and efficient end user support for personal computing environments and critical business applications.
oTroubleshooting and mitigating build, application, and system performance issues.
oBuilding and maintaining relationships with technical partners in the business.
oCoordinating resources and suppliers to complete projects and work requests.
oCollaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities.
oAble to identify process improvements and propagate best practices.
oOptimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices.
oProviding as network infrastructure maintenance and support.
oTrack and maintain IT hardware.
oMaintain service delivery while following safety practices.
oMaintaining documentation of supported systems.
oAble to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure.
Qualifications:
oHigh school diploma or GED equivalent o2 or more years of experience in applicable Information Technology discipline o1 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems oProven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate oAbility to safely operate a motor vehicle in the refinery around process equipment oCompliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary.
Equipment (i.
e.
steel toed boots, fire retardant (FR) coveralls, etc.
) to be provided by the contractor/contracting company.
oAble to lift computer equipment that weighs up to 30 lbs.
from the floor and safely carry up 4 flights of stairs oAble to bend, stoop, or crawl under furniture to connect wiring oAble to bend to pick up equipment and load pull cart oAble to lift an individual item weighing up to 30 lbs.
oAble to push/pull equipment on a cart of up to 100 lbs.
oAble to climb 4 or more flights of stairs to access field hardware oWilling and able to obtain a Transportation Worker Identification Card (TWIC).
Information can be found athttps:
//www.
tsa.
gov/for-industry/twic /> Preferred:
oBachelor's degree in MIS, Computer Science or equivalent o3 or more years of experience in Information Technology discipline o2 or more years of experience supporting Microsoft Windows Operating Systems, iPhones or iPads, and/or meeting place technologies oAbility to create an environment of inclusiveness and foster communication oAbility to engender trust and confidence oActive learner with good business knowledge oAbility to influence individuals and groups oAbility to demonstrate a high level of initiative and results driven effort oAbility to manage and perform multiple tasks concurrently oProven discipline in following operational standards and processes oDemonstrated strong analytical and problem-solving skills oProven verbal and written communication skills for direct customer interaction oProven ability to master and apply advanced and specialized technical training oProven ability to work well with business, and local and remote IT resources oProven ability to deliver on commitment Recommended Skills Analytical Computer Equipment Furnishing Information Technology Infrastructure Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
The IT Support Analyst will provide technical support to business users at the refinery, midstream, and other offices in the San Francisco support area.
This is an entry level desktop support position that will be responsible for troubleshooting, managing, monitoring, and providing hands on support for desktop computers, iPad and iPhones, and assisting users with common office applications.
The role will report to the San Francisco IT Area Lead and will participate in corporate technical knowledge sharing/best practice network teams.
Responsibilities:
oProviding reliable and efficient end user support for personal computing environments and critical business applications.
oTroubleshooting and mitigating build, application, and system performance issues.
oBuilding and maintaining relationships with technical partners in the business.
oCoordinating resources and suppliers to complete projects and work requests.
oCollaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities.
oAble to identify process improvements and propagate best practices.
oOptimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices.
oProviding as network infrastructure maintenance and support.
oTrack and maintain IT hardware.
oMaintain service delivery while following safety practices.
oMaintaining documentation of supported systems.
oAble to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure.
Qualifications:
oHigh school diploma or GED equivalent o2 or more years of experience in applicable Information Technology discipline o1 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems oProven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate oAbility to safely operate a motor vehicle in the refinery around process equipment oCompliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary.
Equipment (i.
e.
steel toed boots, fire retardant (FR) coveralls, etc.
) to be provided by the contractor/contracting company.
oAble to lift computer equipment that weighs up to 30 lbs.
from the floor and safely carry up 4 flights of stairs oAble to bend, stoop, or crawl under furniture to connect wiring oAble to bend to pick up equipment and load pull cart oAble to lift an individual item weighing up to 30 lbs.
oAble to push/pull equipment on a cart of up to 100 lbs.
oAble to climb 4 or more flights of stairs to access field hardware oWilling and able to obtain a Transportation Worker Identification Card (TWIC).
Information can be found athttps:
//www.
tsa.
gov/for-industry/twic /> Preferred:
oBachelor's degree in MIS, Computer Science or equivalent o3 or more years of experience in Information Technology discipline o2 or more years of experience supporting Microsoft Windows Operating Systems, iPhones or iPads, and/or meeting place technologies oAbility to create an environment of inclusiveness and foster communication oAbility to engender trust and confidence oActive learner with good business knowledge oAbility to influence individuals and groups oAbility to demonstrate a high level of initiative and results driven effort oAbility to manage and perform multiple tasks concurrently oProven discipline in following operational standards and processes oDemonstrated strong analytical and problem-solving skills oProven verbal and written communication skills for direct customer interaction oProven ability to master and apply advanced and specialized technical training oProven ability to work well with business, and local and remote IT resources oProven ability to deliver on commitment Recommended Skills Analytical Computer Equipment Furnishing Information Technology Infrastructure Management Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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